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Conditions of Use

These Purchase Terms ("Terms") apply to your purchase of products and services from Creo Marketing Inc.

Order Processing

Creo Marketing will send you an order confirmation e-mail once you complete your purchase. A shipping confirmation e-mail will be sent once your order ships. Creo Marketing offers shipping of Tomlinson products to pre-determined addresses or your personal address. These addresses are available in a drop down menu in the shopping cart feature of the website.

When is Your Credit Card Charged: Your credit card will be charged once you checkout of the e-store. Before your credit card is charged, an authorization will be obtained for the amount of your order. All credit cards must be valid, authentic and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice and with no further liability or obligation to you. We reserve the right to stop accepting credit cards from one or more issuers at any time.

Shipping and Handling

We ship by either Canada Post or FedEx, whichever is least expensive. Tracking numbers will be made available to you by email once the order is shipped.

All freight charges will be applied at the time of purchase.

All goods are F.O.B. our warehouse in Ottawa, unless otherwise specified.

As we have no control over carriers we cannot guarantee shipments to arrive at your location or other destination on a specified date.

Delivery Times

In-Stock Items

These items are held in-stock and decorated with the Tomlinson logo. Clothing is embroidered, screen printed, lasered or debossed. Non apparel items are decorated and on the shelf at our Ottawa warehouse.

In-Stock Items will be shipped within 48 hours (2 business days) of receipt of the order. You will be notified if your order exceeds our inventory levels and you will be notified of your new estimated ship date.

Non-Stocked Items

Non- stocked items are specially ordered from suppliers and decorated when they arrive in Ottawa. The minimum order quantity will be indicated in the quantity field of the product description.

Non-Stocked Apparel Items will be shipped within 5-7 business days of receipt of the order. Non- Stocked Hard Goods will be shipped within 5-15 days.

Custom Orders

If you would like to purchase items outside of the Tomlinson program, please contact Scott Dolson at Creo Marketing. Scott can be reached by calling 1-877-726-9775 or by email at